DE PERE (AP) - MetJet's decision to end operations Saturday is complicating travel for some passengers who booked flights through the failed De Pere company.
MetJet sold tickets to specific destinations and contracted with Sun Country to provide airplanes and crews. MetJet CEO Michael Heisman says he understands the company has a responsibility for stranded passengers.
"Everything is being evaluated on a case-by-case basis," Heisman said. "It's based on whether or not they knew when they left that their return flight was not going to take place and did they have time to find comparable arrangements? There are a lot of moving parts to it."
MetJet is working with an escrow management company and credit card companies to make refunds, according to Press-Gazette Media. The process has been slow because MetJet received hundreds of claims that didn't qualify for refunds, Heisman said.
Nate and Nicole Wisneski, of Seymour, learned that MetJet was ceasing operations three days before leaving for Florida with their three kids. They bought their plane tickets in May and had a non-refundable reservation for a condominium, as well as having purchased tickets to Walt Disney World.
"We had quite a bit of money invested in it, regardless," Nicole Wisneski said.
They made it to Disney World but spent a lot of time trying to make arrangements to get home. The Wisneskis said buying five tickets at the last minute would be cost-prohibitive. They plan to drive back if MetJet says they don't fall under the "stranded" designation.
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