DE PERE - MetJet clients came to the company's headquarters looking to salvage their vacations and money.
Giving one week's notice, the De Pere-based charter flight operator is shutting down after just one year of flights. All flights canceled starting a week from Thursday – the 24th – and it's putting some people in a bind.
"I want to wait to see if that refund is on our credit card and then we will book somewhere in a different place to go," said Annette Schmidt, who was hoping to go to Ft. Myers, Fla. in March with her husband.
If her tickets aren’t refunded?
"Well, then we're probably not going to go because I don't want to be out $800-some," said Schmidt, who lives in Wausaukee.
MetJet's known for its buy-one-get-two-free round-trip airfares.
An emotional MetJet founder and CEO Michael Heisman says the company discovered its money problems in the last five days.
"Over the next 24 weeks, we had three specific periods where we're just not getting any demand," explained MetJet Founder and CEO Michael Heisman.
MetJet flights operated out of Austin Straubel International Airport and served Minneapolis, Minn., Orlando and Ft. Myers, Fla., and Cancun, Mexico.
Heisman says people demanding a refund for trips not taken will get them. However, as far as those free voucher ticket trips?
"If people want to discuss the vouchers, they should contact their credit card and file a claim,” said Heisman.
Sarah Sachs has one voucher remaining. She used her first last week to go Orlando.
"I've been very, very happy with MetJet," said Sachs, who hadn’t booked through them before.
Sachs says it seemed the business was starting to come into its own.
"But at the same time, I will admit, the flight coming home last Wednesday was probably a third empty," said Sachs.
Now, with money already sunk into a Disney trip for February – and no voucher flight in sight, she’s already started looking for a new air carrier to get her there.
Heisman says the one-for-two deals – as well as the sale of thousands of dollars in stock that also doled out free tickets – are not the reasons for folding. However, the company has been shaky from the start.
It canceled its first flights in May of 2012 after it said a credit card processor pulled out. MetJet didn't have its inaugural flight until October later that year.
Some consolation: hotel commitments booked through MetJet will still be honored. A MetJet vacation planner will be available to answer questions. MetJet will have staff at its De Pere office from 9-4 p.m. Monday through Friday.
Passengers can email email@example.com to ask about their refunds.
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